Frequently Asked Questions
Find quick answers about our services. Reach out to us directly for more information!
How is Mill Story atta diffrent from others?
Most flours are made hot, fast, and in bulk to sit in warehouses for months. We mill slower, fresher — because what you eat every day should feel good every day. Heavier natural stone milling: Our stones are ~10x heavier than usual chakkis. They move steady and cool — keeping natural oils and aroma alive. Slow grind, not high-speed crush: The grain isn't burnt or over-pulverised. Dough feels smoother, rotis stay soft, and meals feel lighter on the stomach. Grains that clear our checks first: Every batch is lab-tested before it enters our mill — we don't mill anything we wouldn't serve at home. Milled fresh in Bengaluru: Packed and delivered before ageing dulls taste and nutrition — not months after production. Comfort on the plate: Families tell us rotis feel like they used to at home — soft, fresh, "bachpan ka swad yaad ad gaya" One parent said: "My kid hates bananas — but asks for your Banana Millet Pancake." We don't optimise for shelf life. We optimise for your daily life.
Who are we?
We're Mill Story — founded by Priya, Tahsin, and Shobhit. Priya and Tahsin are husband and wife, parents of two beautiful children who moved across the pond from Seattle to Bangalore to make a fresh start with healthy foods. Mill Story is on a mission to bring back healthy, sustainable eating without compromising on taste. We source chemical-free grains and mill them in your city cold-pressed style to lock in nutrition and deliver fresh. No chemicals, no plastic—just fresher, better tasting food which is better digesting, and healthier for your family! Packed fresh. Delivered local. Not stored-for-months flour. We are building Mill Story for families who care about minimal, slow processing, highest quality, and excellent service! We love to be in touch and always want to hear your story too! You can talk to the founders by sending a message on this number: 7204359949
How do we source our grains?
We keep sourcing simple and careful. Quality first: We pick grains for cleanliness, size, and consistency — not just price. If a batch doesn't feel right, we skip it. No random mixes: We avoid mixed open-market lots, so we know what we're milling. Tested before milling: Samples are lab-checked for safety and to ensure they work well in slow stone-milling. Right for daily cooking: Varieties chosen for soft rotis, good digestion, and everyday meals — not just technical specs. Nothing random reaches our stones. Every batch is chosen with your plate in mind.
Can I see what's being milled today?
Yes — we keep milling visible. Watch live: You can see our stones running in the Bengaluru mill through a live view in the app. Temperature on display: We show milling temperature and storage room temperature so you know your food is handled within safe limits. 👉 Watch Live at the Mill — link inside the app We don't want you to imagine how your flour is made — you can see it.
Do you add preservatives or chemicals?
No, Mill Story products do not use added preservatives, artificial colours, flavours, bleaching agents, texture improvers, or anti-caking agents. Flours and mixes are stone-milled and packed fresh — no "atta improvers" or shelf-life boosters. Spices are ground from whole spices only, with no fillers or bulkers. Ghee and similar products are made from their core ingredients, without added flavouring or stabilisers. We rely on clean ingredients, careful processing, and proper storage — not shortcuts.
Can I visit the mill?
Yes — you're always welcome. Visit our Bengaluru mill during working hours and see the stones in action. We'll walk you through how we mill, test, and pack — everything in the open. And whenever they're in, our founders love giving the tour themselves — answering questions right at the mill floor. Just message us on WhatsApp to fix a time so we can host you properly. Food shouldn't be hidden. Come see how yours is made — right at the source.
What payment options do you support?
We support a wide range of secure digital payments: UPI- GPay, PhonePe, Paytm, BHIM and more Debit & Credit Cards- Visa, Mastercard, RuPay Net Banking- all major banks Wallets- Paytm, PhonePe, etc. Buy Now, Pay Later - Razorpay Pay Later (where eligible) You'll get instant confirmation once payment is successful.
When will I recive my order?
For most Mill Story app orders within our delivery zones in Bengaluru: Orders placed before 12:00 PM → usually delivered the same day, by around 7:00 PM Orders placed after 12:00 PM → usually delivered the next day, by around 7:00 PM Your exact expected delivery day and time will be shown at checkout based on your location and our batch routes. On rare days (heavy rains, maintenance, festival rush), deliveries may shift slightly — but we'll update you on WhatsApp/SMS if there's a delay.
What is your refund and replacement policy?
At Mill Story, we obsess over quality and your satisfaction. If something isn't right, we'll take care of it. If a pack is damaged, leaked, or the wrong item arrives, we'll promptly replace it or provide a refund. For quality concerns (e.g. off smell, bugs), do not use the product and message us. In addition to a refund, we may request the product back so that we can investigate the issue and take preventive measures for future. Please contact us at the earliest when you experience an issue, so that we can take quick actions, not just for you, but for others who may be experiencing that issue as well. Your trust matters — we'll always work to make it right.
How should I store Mill Story products?
A simple rule: airtight, cool, and dry. Keep products in airtight containers, away from heat and moisture. Use clean, dry spoons to avoid contamination. In very humid weather, you can refrigerate flours and mixes — just bring them back to room temperature before using, and try to finish them within a few weeks for best freshness. Wherever you store them, moisture is the enemy — that's what spoils good ingredients the fastest.
What’s the deal with slow-milled flour?
Think of it as the healthier, fitter cousin of your regular store-bought atta! Slow-milled flour is gently milled at low temperatures to keep all the nutrients—like vitamins and oils—intact. No heat damage resulting from industrial scale high-speed milling here! It’s like the traditional hand-chakki method you remember from your grandparents house, but with a modern touch.
Are Mill Story's slow-milled flours more expensive than store-bought flours?
Mill Story’s slow-milled flours may be slightly pricier than store-bought varieties, but for good reason! The cold-press process preserves nutrients and requires more effort. We ensure fair pay for farmers and workers, and our grains are stored in hermetically sealed conditions to avoid exposure. Plus, we deliver milled items fresh, unlike store-bought options that may be months old. All of this ensures you’re choosing the best fresh-milled staples in the market!
What’s Mill Story all about?
At Mill Story, we’re on a mission to bring back healthy, sustainable eating. We source chemical-free grains and grind them in your city in natural stone mills slowly style to lock in nutrition and deliver fresh. No chemicals, no plastic packaging—just fresher, better food!
Why does local food processing matter? Back in the day, mills were the heartbeat of every town, supplying fresh staples like flour and oils. We’re bringing that tradition back! Local processing means more nutrients, less environmental impact, and a big boost to local communities. Plus, you know exactly what’s in your food.
Back in the day, mills were the heartbeat of every town, supplying fresh staples like flour and oils. We’re bringing that tradition back! Local processing means more nutrients, less environmental impact, and a big boost to local communities. Plus, you know exactly what’s in your food.
How is Mill Story atta diffrent from others?
Most flours are made hot, fast, and in bulk to sit in warehouses for months. We mill slower, fresher — because what you eat every day should feel good every day. Heavier natural stone milling: Our stones are ~10x heavier than usual chakkis. They move steady and cool — keeping natural oils and aroma alive. Slow grind, not high-speed crush: The grain isn't burnt or over-pulverised. Dough feels smoother, rotis stay soft, and meals feel lighter on the stomach. Grains that clear our checks first: Every batch is lab-tested before it enters our mill — we don't mill anything we wouldn't serve at home. Milled fresh in Bengaluru: Packed and delivered before ageing dulls taste and nutrition — not months after production. Comfort on the plate: Families tell us rotis feel like they used to at home — soft, fresh, "bachpan ka swad yaad ad gaya" One parent said: "My kid hates bananas — but asks for your Banana Millet Pancake." We don't optimise for shelf life. We optimise for your daily life.
Who are we?
We're Mill Story — founded by Priya, Tahsin, and Shobhit. Priya and Tahsin are husband and wife, parents of two beautiful children who moved across the pond from Seattle to Bangalore to make a fresh start with healthy foods. Mill Story is on a mission to bring back healthy, sustainable eating without compromising on taste. We source chemical-free grains and mill them in your city cold-pressed style to lock in nutrition and deliver fresh. No chemicals, no plastic—just fresher, better tasting food which is better digesting, and healthier for your family! Packed fresh. Delivered local. Not stored-for-months flour. We are building Mill Story for families who care about minimal, slow processing, highest quality, and excellent service! We love to be in touch and always want to hear your story too! You can talk to the founders by sending a message on this number: 7204359949
How do we source our grains?
We keep sourcing simple and careful. Quality first: We pick grains for cleanliness, size, and consistency — not just price. If a batch doesn't feel right, we skip it. No random mixes: We avoid mixed open-market lots, so we know what we're milling. Tested before milling: Samples are lab-checked for safety and to ensure they work well in slow stone-milling. Right for daily cooking: Varieties chosen for soft rotis, good digestion, and everyday meals — not just technical specs. Nothing random reaches our stones. Every batch is chosen with your plate in mind.
Can I see what's being milled today?
Yes — we keep milling visible. Watch live: You can see our stones running in the Bengaluru mill through a live view in the app. Temperature on display: We show milling temperature and storage room temperature so you know your food is handled within safe limits. 👉 Watch Live at the Mill — link inside the app We don't want you to imagine how your flour is made — you can see it.
Do you add preservatives or chemicals?
No, Mill Story products do not use added preservatives, artificial colours, flavours, bleaching agents, texture improvers, or anti-caking agents. Flours and mixes are stone-milled and packed fresh — no "atta improvers" or shelf-life boosters. Spices are ground from whole spices only, with no fillers or bulkers. Ghee and similar products are made from their core ingredients, without added flavouring or stabilisers. We rely on clean ingredients, careful processing, and proper storage — not shortcuts.
Can I visit the mill?
Yes — you're always welcome. Visit our Bengaluru mill during working hours and see the stones in action. We'll walk you through how we mill, test, and pack — everything in the open. And whenever they're in, our founders love giving the tour themselves — answering questions right at the mill floor. Just message us on WhatsApp to fix a time so we can host you properly. Food shouldn't be hidden. Come see how yours is made — right at the source.
What payment options do you support?
We support a wide range of secure digital payments: UPI- GPay, PhonePe, Paytm, BHIM and more Debit & Credit Cards- Visa, Mastercard, RuPay Net Banking- all major banks Wallets- Paytm, PhonePe, etc. Buy Now, Pay Later - Razorpay Pay Later (where eligible) You'll get instant confirmation once payment is successful.
When will I recive my order?
For most Mill Story app orders within our delivery zones in Bengaluru: Orders placed before 12:00 PM → usually delivered the same day, by around 7:00 PM Orders placed after 12:00 PM → usually delivered the next day, by around 7:00 PM Your exact expected delivery day and time will be shown at checkout based on your location and our batch routes. On rare days (heavy rains, maintenance, festival rush), deliveries may shift slightly — but we'll update you on WhatsApp/SMS if there's a delay.
What is your refund and replacement policy?
At Mill Story, we obsess over quality and your satisfaction. If something isn't right, we'll take care of it. If a pack is damaged, leaked, or the wrong item arrives, we'll promptly replace it or provide a refund. For quality concerns (e.g. off smell, bugs), do not use the product and message us. In addition to a refund, we may request the product back so that we can investigate the issue and take preventive measures for future. Please contact us at the earliest when you experience an issue, so that we can take quick actions, not just for you, but for others who may be experiencing that issue as well. Your trust matters — we'll always work to make it right.
How should I store Mill Story products?
A simple rule: airtight, cool, and dry. Keep products in airtight containers, away from heat and moisture. Use clean, dry spoons to avoid contamination. In very humid weather, you can refrigerate flours and mixes — just bring them back to room temperature before using, and try to finish them within a few weeks for best freshness. Wherever you store them, moisture is the enemy — that's what spoils good ingredients the fastest.
What’s the deal with slow-milled flour?
Think of it as the healthier, fitter cousin of your regular store-bought atta! Slow-milled flour is gently milled at low temperatures to keep all the nutrients—like vitamins and oils—intact. No heat damage resulting from industrial scale high-speed milling here! It’s like the traditional hand-chakki method you remember from your grandparents house, but with a modern touch.
Are Mill Story's slow-milled flours more expensive than store-bought flours?
Mill Story’s slow-milled flours may be slightly pricier than store-bought varieties, but for good reason! The cold-press process preserves nutrients and requires more effort. We ensure fair pay for farmers and workers, and our grains are stored in hermetically sealed conditions to avoid exposure. Plus, we deliver milled items fresh, unlike store-bought options that may be months old. All of this ensures you’re choosing the best fresh-milled staples in the market!
What’s Mill Story all about?
At Mill Story, we’re on a mission to bring back healthy, sustainable eating. We source chemical-free grains and grind them in your city in natural stone mills slowly style to lock in nutrition and deliver fresh. No chemicals, no plastic packaging—just fresher, better food!
Why does local food processing matter? Back in the day, mills were the heartbeat of every town, supplying fresh staples like flour and oils. We’re bringing that tradition back! Local processing means more nutrients, less environmental impact, and a big boost to local communities. Plus, you know exactly what’s in your food.
Back in the day, mills were the heartbeat of every town, supplying fresh staples like flour and oils. We’re bringing that tradition back! Local processing means more nutrients, less environmental impact, and a big boost to local communities. Plus, you know exactly what’s in your food.
Feel the Difference Real Food Makes.
support@millstory.in
Need more info or have questions? Reach out — we're here to help.
Copyright © RAINIER FOODS & HEALTH PVT LTD
Feel the Difference Real Food Makes.
Feel the Difference Real Food Makes.
support@millstory.in
Need more info or have questions? Reach out — we're here to help.
Copyright © RAINIER FOODS & HEALTH PVT LTD
Feel the Difference Real
Food Makes.
support@millstory.in
Need more info or have questions? Reach out — we're here to help.
Copyright © RAINIER FOODS & HEALTH PVT LTD